Terms & Conditions

1. Ticket Sales

Tickets issued by Theatre Royal Dumfries are sold subject to the following terms and conditions of sale:

Theatre Royal Dumfries reserves the right to limit the number of tickets on sale to individuals.

Tickets are non-transferable and may not be sold on for commercial gain.

Theatre Royal Dumfries accepts no liability for lost, stolen or damaged tickets.

Tickets can be posted out 2nd Class for a small charge through Royal Mail and can take up to 7 days to arrive. Once they leave the theatre we are not liable if they go missing and the postage charge will not be refunded. If for any reason your tickets do not arrive in the post, for security reasons we can only reprint a new set for you on the day of the performance you are attending; please bring along your order number as proof of purchase.

Once purchased, tickets will not be refunded. Tickets may be accepted for resale, in advance for sold out shows only, however we cannot guarantee that all tickets will be resold. Tickets can be exchanged for a different performance of the same production.

Only one concession applies per ticket. Proof of eligibility will be requested at time of purchase and/or on the day of the performance. Please inform our Box Office if you are entitled to a concession at the time of booking, as concessionary rates cannot be applied retrospectively.

Theatre Royal Dumfries take no responsibility for tickets or services purchased via an agency or third party, including individuals purchasing on behalf of a group. Only tickets purchased from our Box Office or our approved agents are valid for admission to a performance or event.

Theatre Royal Dumfries reserve the right to promote special ticket offers in addition to those published in our season brochures or on our website. These cannot be applied retrospectively, may be subject to limited availability and can be withdrawn at any time.

Some performances or events may have age restrictions, please check for any restrictions prior to purchasing your tickets.

2. Your Visit

Theatre Royal Dumfries reserves the right to refuse the ticket holder admission to the premises, change programme details without notice and provide alternative seats to those specified on the tickets. Whilst we try our best to admit latecomers during a suitable break in the performance, late admission cannot always be guaranteed.

Security searches may be carried out at certain performances and events.

Children under 14 years old must be accompanied by a responsible adult. In the interest of all our patrons, please note that children and school groups are the responsibility of their parent, guardians, teachers or carers, who should ensure appropriate behaviour in all areas of the building.

By entering our venues, you give your consent to being photographed or filmed as a member of the audience. This may be used for future promotional activity.

Neither the producer nor Theatre Royal Dumfries accept responsibility for personal property brought on to the premises.

The use of cameras, recording equipment and mobile telephones is strictly prohibited in the auditoria.

Duplicate tickets may be issued for lost tickets on the day of the performance. For a small fee the Theatre Royal Dumfries will exchange tickets for one performance to another performance of the same production, subject to availability.

Alcoholic, soft and hot drinks can be consumed in the Theatre Royal Dumfries auditoria – please inform your server who will provide you with a plastic glass or paper cup for this purpose. Please note, glass and china are not permitted in the auditoria as this contravenes licensing regulations.

If you have any specific questions or concerns regarding our terms and conditions at Theatre Royal Dumfries, please contact our Business Administrator on 01387 254209. To help us improve our service, please direct any comments or complaints to the Duty Manager prior to, or during the performance or event.

3. Website

These terms and conditions govern your use of www.theatreroyaldumfries.co.uk (this website).

By using this website, you accept these terms and conditions in full. If you disagree with any part of these terms and conditions, you should not use this website.

3.1 Copyright

Content on this website may be viewed, downloaded for caching purposes only, and printed for your own personal use, subject to the restrictions below.

You must not:

1. republish material from this website (including republication on another website);
2. reproduce, duplicate or copy material from this website for a commercial purpose;

3.2 Disclaimers and limitations of warranties and liability

We endeavour to ensure that the information on this website is correct and that the material on the website is kept up-to-date as possible. However, we do not warrant its completeness or accuracy; nor do we commit to ensuring that the website remains available or that the material on the website is kept up-to-date.

To the extent permitted by law, we will not be liable for any indirect or consequential loss or damage whatever (including without limitation loss of business, opportunity, data, profits) arising out of or in connection with the use of this website.

3.3 Variation

The terms and conditions of this website may be revised from time to time and the current version displayed on this page.The revised terms and conditions will apply from the date of publication on this website.

3.4 Governing Law

These terms and conditions shall be governed by and construed in accordance with Scottish law  and any disputes relating to these terms and conditions will be subject to the exclusive jurisdiction of the Scottish courts.