FAQs

General

  • What time is the Theatre open?

    We do not yet have regular daytime opening hours for the public, but we are open 45 minutes before every performance. Tickets are available from the Midsteeple Box Office, which is open Tuesday- Friday 10am-4pm and Saturday 10am-1pm.

  • How can I get in touch with the Theatre?

    The best way to contact us is through email (admin@theatreroyaldumfries.co.uk) or phone (01387 254209). If you'd like to send us mail, the address is 66-68 Shakespeare Street, Dumfries, DG1 2JH. We also have a Mailing List for people to keep up to date with Theatre News & Events.

  • Is the foyer open to everyone?

    Our foyer is the location of a number of heritage displays, and we welcome everyone to pop in while we are open to look around, pick up flyers for upcoming shows and buy tickets.

  • Do you have a Cash Machine on-site?

    We do not have a cash machine on-site, but there are several within a short walk to the town centre. 

  • Is there parking nearby?

    Blue Badge parking is available to the right-hand side of the Theatre, and free parking is available at the Brooms Road car park which is a two minute walk away.

  • Is there Wi-Fi available?

    Wi-Fi is available for all visitors to the Theatre.

Tickets

  • How do I book tickets?

    You can book tickets through Ticketweb, by phone on 01387 254209, at the Midsteeple Box Office in Dumfries town centre, or by purchasing at the door on the night.

  • What payment methods are accepted?

    Debit and credit cards are accepted at the Midsteeple Box Office and online. Cash and card payments are also accepted at the Theatre Royal. We do not accept payments via mobile devices.

  • What concessions are available?

    Concession rates apply to children under 16, full-time students, people over 65 and those who are unwaged, but these can vary by production. Carers are admitted free of charge with a CEA card.

  • Can I pick up tickets in person?

    All tickets are available to pick up on the night of the show. If you need to pick up your tickets sooner, please contact the Theatre to make arrangements.

  • Can someone pick up my tickets for me?

    Yes. Just provide them with the reference number and postcode from the Ticket purchase details to allow pick-up.

  • Can I get a Student Discount?

    Many touring productions do have student discounts. Information is available on the listings for individual shows on our What's On page.

  • How do I book group tickets? Is there a limit to how many tickets I can purchase for a performance?

    Tickets can be purchased online for a maximum of eight people. To book tickets for a larger group, please contact the Theatre directly.

Performances

  • Where can I find the running times for performances?

    Running times for performances are posted above the Box Office before each performance.

  • Is there an interval?

    Most performances will have an interval, but not all do. Please check the time details at the Box Office.

  • How can I find information about suitability for children?

    If there is a specific minimum age or a recommended audience, it will be listed on our website.

  • Will there be warnings for performances with loud noises/strobe lighting?

    Signs about strobe lighting and pyrotechnics will be posted throughout the foyer for any show that involves them.

Accessibility

  • Is the Theatre wheelchair accessible?

    All areas of the Theatre except the balcony are wheelchair accessible.

  • Do you have facilities for Deaf & Hard of Hearing visitors?

    We have a Hearing Loop system for visitors. Just turn any hearing aids to the T position on arrival.

  • Do you provide audio description services for the visually impaired?

    Unfortunately, we do not have the facilities to provide this service.

  • Are there designated parking spaces for disabled visitors?

    There are several Blue Badge parking spaces immediately to the right-hand side of the Theatre available for visitors.

  • Does the Theatre offer a Disabled concession?

    Yes. The Theatre offers concession ticket rates for most shows.

  • Does the Theatre offer a Carer concession?

    All carers are admitted free of charge upon presenting their CEA card.

  • Does the Theatre offer Relaxed performances?

    Some touring productions may be more suitable for those who would prefer a more relaxed atmosphere. Please contact the Theatre for more information.

Getting Involved

  • Can I volunteer/do work experience at the Theatre?

    Yes! We welcome volunteers of all ages and skill sets, and have a had a number of successful Duke of Edinburgh Award volunteers, Volunteer Scotland/Project Scotland placements and other formalised volunteers.

  • Are there any vacancies at the Theatre?

    We always welcome new volunteers and Guild members. Job Vacancies will be posted on our Get Involved page.

  • How do I join the Guild of Players?

    If you're interested in volunteering, you can fill out the interest form here, and our volunteer coordinator will be in touch.

  • What are the benefits of joining the Guild?

    The Guild is a fabulous organisation for learning and developing skills in acting, design, carpentry and technical work. It is also a vibrant social group, with many members building lasting friendships. Members of the Guild receive a monthly newsletter with upcoming opportunities and events. Guild members will also be eligible for discounted tickets to some shows

  • Is there an age limit on joining the Guild?

    The Junior Guild is aimed at young people aged 8-16 and the Guild of Players is open to all ages.

  • How do I donate to the Theatre?

    If you would like to discuss becoming a Donor to the Theatre, Legacy Giving or another form of endowment, please contact the Theatre directly.

Policy

  • Are young children permitted in the Theatre?

    Children are welcome in all parts of the Theatre, but we do ask that those under 12 are accompanied by an adult.

  • Is photography/filming permitted in the Theatre?

    Unless otherwise announced, no photography or filming of any kind is permitted within the auditorium during a production.

  • Is it possible to arrange interviews with the cast and/or crew of a production?

    Please contact the Theatre directly to discuss contact with productions.

  • What is the process for ticket refunds?

    We do not refund tickets except in exceptional circumstances, but we may be able to exchange tickets for another performance if a production is playing for multiple nights. Please contact the Theatre directly to discuss your options.

Other

  • Is the Theatre available for private hire?

    Yes! The Theatre is available for hire for performances, meeting workshops, parties and more.

  • What is the maximum capacity of the Theatre?

    Our main auditorium seats 195 and has 5 wheelchair spaces. Our Studio seats 60. For more information, please contact the Theatre directly

  • What can the Theatre offer to school groups?

    The Theatre is pleased to welcome school groups. For full details on what the Theatre can offer, please contact our Heritage and Education Officer, Peter Bain

  • Are there catering facilities at the Theatre?

    We have bar and kitchenette facilities, but no in-house catering. We partner with local companies to offer catering for those who hire our facilities.

  • Does the Theatre offer backstage/private tours?

    The Theatre participates in a number of Doors Open days throughout the year. Private tours for individuals, families, and groups can be easily arranged by contacting the Theatre. Dumfries's paranormal investigation team, Mostly Ghostly, also regularly offer a Haunted Theatre tour.

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